Maria's Select @ Home


About these Terms and Conditions

Please read the terms and conditions of use set out below carefully before using this Website (the “Site”). The use of this Site and any transactions conducted on it is governed by these terms and conditions (“Terms”).

By using this website and placing an order with Maria’s Select @ home you acknowledge that you have read and understood the following Terms and Conditions and agree to be bound by them.

The information and other material provided in the pages of Maria’s Select @ home (including the Terms) may be changed at any time without notice by updating this posting. You agree to review this Site regularly and your continued access to, or use of, the Site following any changes will mean that you agree to any changes (including any amended Terms).

If at any time a duly appointed, responsible authority should deem any part(s) of these terms and conditions unlawful the remaining sections shall still be considered valid and applicable.

Order Placement

Orders may only be placed online at www.mariasselect.com.au. Orders must be placed by the order deadline for your delivery area. This is currently 4:00PM the day prior to delivery day.

Payment & Billing

Payment may be made via Credit Card (VISA or MASTER CARD) at time of order.

We will not charge your card until your order is prepared and ready to ship.

If your order contains items that have a random weight (such as some of our cheeses), your order will be edited and you will be charged the exact amount based on what you purchased. Subsequently the final amount you are charged may vary slightly from the amount of your original order.

A Tax Invoice detailing the actual charges will be provided with the goods.

Pick Up Orders

All Pick Up orders are from the Maria's store, 677 Nicholson St, Carlton North 3054. Orders must be picked up at within 24 hours of pick up time day specified by you when you place your order. Pick up must occur during our shop open hours (between 9:00am and 6:00pm Mon-Fri and between 8:30 and 12:30 Sat). Please note our shop will be closed on public holidays and therefore there will be no pick up available on public holidays.

Delivery

Maria’s Select @ home currently delivers Monday to Friday, the day and time of delivery will be dependent on your postcode/suburb.

To qualify for our delivery service your delivery address needs to be in a suburb where we deliver. No minimum order is required for delivery. The delivery fee is currently $6.60.

While we do our best to ensure your order arrives on the delivery day and time specified, circumstances may prevent us from meeting this day/time window. Wherever possible we will communicate with you via e-mail or telephone to keep you informed of variations to the expected delivery window.

Unattended Deliveries

If you are unavailable to be at home to receive delivery of your order you will need to designate a place which is safe and dry for us to leave the goods. We ask that this is a secure location outside your home, free from pets and pests protected from adverse weather. There is facility to provide this information when you place your order.

We strongly recommend that for unattended delivery of frozen & chilled products that you leave a foam box, esky or freezer/chill bag with ice packs at your designated place of delivery.  If you don’t have such items they can be purchased from our store. If you do not provide a suitable storage mechanism our driver may, at his or her discretion:

Provide a foam box, insul bag and/or ice packs to help ensure product integrity (ie on a hot day with no facility provided at the delivery address, and the order contains highly perishable items such as ice cream or seafood). You may be charged for these items up to a cost of $8.00.

Not leave the items in which case the delivery will be rescheduled and a 2nd delivery fee will be charged.

Please note Maria’s Select @ home is not responsible for any unforeseen damage or theft of your order when left in this designated area.

We recommend your order be taken inside and properly stored as soon as possible (within 30 minutes – 1 hour after delivery) as we cannot guarantee the quality of items that are not properly stored within this time period. We do not recommend leaving fresh or frozen goods unattended during hot weather for any duration of time.

Point of Delivery

Due to Health & Safety concerns, the Maria’s Select @ home delivery driver is not required to carry your order beyond the point of the front door.

Refund Policy

Maria’s Select @ home goes to great lengths to source the best quality products and provide a professional service. If you are not happy with a product or the service contact us by email at enquiries@mariasselectfoods.com.au with your feedback. We will investigate the situation promptly and work with you to achieve an amicable solution.

Out of Stock Items / Incomplete Orders

If Maria’s Select @ home cannot supply an item you have ordered we may contact you (where applicable) to offer a substitute item. If an item is missing from your order please check your invoice to see if the item has been marked as out of stock or if it is not out of stock, to see if you have been charged for the item. Please note we must be contacted within 24 hours of you receiving your order for us to refund an item you claim was not provided.

Please email Maria’s Select @ home enquiries@mariasselectfoods.com.au, or call us on 1300 93 94 63 to resolve any problems.

Cancellation Fees

To cancel your order please e-mail orders@mariasselectfoods.com.au or call us on 1300 93 94 63 and quote your name and order number and that you wish for your order to be cancelled.

A cancellation fee will only be charged to cover costs incurred by us prior to you cancelling your order. We will always endeavour to keep cancellation fees to a minimum (they're just not our style!) The maximum fee would be 25% of your order value.

Public Holidays

Maria's Select @ home does not deliver on Public Holidays.

Disclaimer and Limitation of Liability

The following clauses exclude or limit our legal liability. You should read them carefully. They all apply only so far as the law permits.

Maria's Select @ home's maximum liability to you for products purchased from us shall be limited to the refund of the purchase price you have paid for the products and the delivery charge. Maria's Select @ home is not liable for any property damage, personal injury, loss of use, interruptions of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.

Whilst we have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on the Site, information is provided in good faith on an "as is", "as available" basis and we do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information contained on this Site. The information is believed to be accurate and current at the date the information was placed on this Site. We do not accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in this Site.

The use of the Site is at your sole risk. We shall not be liable for any losses or damages or expenses (including legal costs) whatsoever arising out of or referable to materials on the Site or accessed through the Site, even if we have been advised of the possibility of such damage.

We do not represent or warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and to undertake reasonable and appropriate precautions to scan for computer viruses or other destructive properties.

Assurance

Maria’s Select @ home understands and shares your concerns about how personal information is collected, used and shared. We want to assure you that we will always handle your personal information securely and carefully, complying with all applicable Australian privacy laws.

What information we collect from you

The personal information we collect is in most cases supplied by you when you place an order with us. Generally, the information we collect includes your name, address, delivery address(es), phone number and e-mail address.

Other instances may be when you provide feedback to us. All feedback and suggestions made to Maria’s Select @ home is confidential and used by us to improve the service of our business.

Who we may share your information with

In some circumstances we may need to pass your personal details such as your name and address to companies, to help Maria’s Select @ home deliver our service. This includes delivery companies, third party fulfilment contractors and financial institutions.

There may also be the need to share information for the purpose of fraud investigation or other unlawful activities, with recognised authorities, regulatory bodies, government and organisations such as banks.

We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

Shopping online - Security for the shopper

Security is probably one of the most significant concerns for the shopper.

All businesses that store, process or transmit cardholder data must ensure they meet the Payment Card Industry Data Security Standards (PCI-DSS), which are designed to assist protection of cardholders’ personal financial information.

We understand that shopping for products online for some can be a new experience and takes time to get used to and understand. In reality, an online transaction is probably more secure than a card transaction in a shop or when conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

At Maria’s Select @ home we go to great lengths to ensure the security of our site and of your data. Our site is protected and encrypted with Verisign SSL encryption. In addition to this protection our public servers do not hold or store (even temporarily) any of your personal data.

Other Sites

Maria’s Select @ home is not responsible for the privacy practices of Sites that are linked to this Site via hyperlinks or otherwise. Please take care at all times to check whose Site you are visiting.

Where we provide hypertext links to other locations on the Internet, we do so for convenience and information purposes only. We have not verified, and are not responsible for, the content of any other websites or pages linked to or linking to this Site. The inclusion of any link does not imply an endorsement, approval or recommendation of the linked website or its content by us and, subject to any applicable law which cannot be excluded, we make no representation or warranty, expressly or impliedly, regarding the quality, merchantability or fitness for purpose of any products or services available through a third party website. Following links to any other websites or pages is entirely at your own risk and we shall not be responsible or liable for any losses, damages or expenses or in other way in connection with linking.

Trade Marks and Copyright

This Site or any portion of the Site may not be reproduced, adapted, distributed, displayed, transmitted or otherwise exploited for any commercial purpose that is not expressly permitted by us. You may imprint, copy, download or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. In particular you may not use a part of our Site on any other website, or link any other website to our Site, without our prior written permission.